1. Select items

Select products from our Aulp Italia range and add them to your shopping cart by clicking on the "Add to cart" button. By clicking on the "To cart" button, you can check at any time which products are in your virtual shopping cart. Each time you add a product, you will see a preview on the right side of the screen.

2. Place your order

Shopping cart

Selected products can be removed from your shopping cart by clicking on the "Delete" button or you can change the quantity of the selected item using the drop-down menu. When you are satisfied with your choice, click on the "Checkout" button.

Personal data

In order to know where to send the goods, we need your personal data. If you already have a customer account with us, enter your email and your personal password and log in.

If you do not yet have a customer account with us, enter the necessary data and click on the 'Next' button.

Shipping and delivery address

In the next step you can see to which address the order will be shipped and the shipping costs. To change the delivery address, simply click on the 'Enter new delivery address' button. Confirm the delivery address by clicking on the 'Next step' button.

Payment methods

On the next page you can choose the desired payment method. More information about the different payment options can be found by clicking on Payment methods. To proceed with the order, you must confirm that you have read our General Terms and Conditions and then click on the "Next" button.

Confirm and send

On the next page we have summarized the information relating to your order. You can change your data via the corresponding link. By clicking on the 'Buy now' button you agree to the binding purchase of the items in the shopping cart.

3. Confirm the order

After sending your order, you will automatically receive a confirmation email that summarizes the information relating to your purchase. This email serves exclusively to inform you that we have received your order.

4. Conclusion of contract

When the contract between you and us can be considered concluded depends on the payment method selected. Further information on this can be found in our payment section.

5. Delivery

Orders will be delivered within 2-6 working days from Monday to Saturday. The products are equipped with all the most important documents such as the information booklet and of course the invoice where requested.

PayPal

With PayPal you can pay on Aulp Italia easily, quickly and safely. Use your personal account and conveniently pay for your purchase. We will immediately receive confirmation of payment from PayPal and will process your order immediately.

Don't have a PayPal account yet? Then register your bank account in just a few clicks on www.paypal.it. Registration takes just a few seconds, you just have to enter your email, your address and your bank details. From now on you can buy in complete safety, without providing your bank details to third parties.

Credit card

Convenient and safe: pay by charging your credit card (VISA or MasterCard). Enter your card number, expiry date and verification code and

Aulp Italia will transfer your data in complete safety. If your card requires a 3D-Secure code, a request will be sent to your credit institution. After a few seconds your order can already be processed.

Advance Bank Transfer

Easy and safe: pay for your purchase on Aulp Italia conveniently through your home banking. This payment method requires prior authorization from Aulp Italia and communication of the reference IBAN.

Online payment security measures are our first priority. All our payment methods are absolutely safe and have proven over the years to be more than reliable for online commerce.

For technical reasons, it is not possible to change the payment method at a later time. If you wish to pay via PayPal instead of bank transfer, please cancel your current order and proceed with the purchase on our website again.

No, for procedural reasons it is unfortunately not possible to make this type of payment.

All shipping costs are inclusive of VAT.

Regardless of the number of items ordered, shipping charges are applied only once.

When you purchase an item with free shipping, we cover the shipping costs for the entire order.

The delivery of the goods generally takes place within 2-6 working days after receiving the order. For the islands, delivery times may be longer. Thanks to the online tracking system you can follow the shipment of your purchase and know at any time where your package is.

Please note: delivery is delayed by 2-3 working days in the case of bank transfer.

Our Shipping Promises to You – Order Monday to Friday until 2pm and we will ship your order the same day!

No, unfortunately it is not possible to change the address after the goods have been handed over to the courier.

Your package will be delivered from Monday to Friday via one of our partner couriers.

No, unfortunately this is not possible. Our shipping service has no influence on the exact delivery time.

Delivery by courier takes place at your home at street level.

For every order that leaves our logistics center, we take out transport insurance. The costs are paid by us. The transport insurance covers all damage until the actual delivery of the goods. In any case, you will receive a complete and flawless package, complete with the entire contents of your order. We will take care of the rest. If you receive a damaged package, accept the shipment with reservations, take photos, check the contents and contact us if there are damaged or missing products.

In the confirmation email you will find a tracking number with which you can check the status of your order at any time. In this way you can follow each step of the shipment until delivery.

We are sorry that you are not satisfied with one of our products. In this case you can return it within 14 days. Please note that we do not provide a direct exchange service. If you wish to have the returned product in another color or size, then you will need to place a new order on our site

For online purchases you always have 14 days right of withdrawal. Here you can find the precise conditions of use and further information.

Aulp products and their accessories are products that, in many cases, require technical explanations. For any technical doubts, you will be assisted and advised by our customer service experts. Use our contact form to complete your case as quickly as possible. In any case, we ask you to provide your telephone number so that we can contact you.

We do our best to make you satisfied with your purchases.

The warranty of the purchased products lasts 24 months and is effective from the delivery of the goods. The warranty does not cover damage due to natural wear and tear or inappropriate use of the item.